Communications Problems With Business Outsourcing
If you are looking to save money and thinking about
using a business outsourcing company for your
telemarketing or your technical support needs, you
must consider the communication issues that might
arise with outsourcing.
Many times when people call a customer service or call
center for assistance with their account information
for a company they complain because there is a
language barrier and it is hard to understand what the
people are saying.
If you are considering hiring a company for your
outsourcing needs, you should ensure that the customer
service representative’s first spoken language is of
the customers who will be calling.
If it is not, it should be guaranteed to you that the
representatives will be able to speak your language
well enough to understand them.
One way to guarantee the language barrier will not
exist with the customer service representatives from
the outsourcing company you are hiring is for you and
other team members to make phone calls to the
representatives who will be representing you.
This way, you and your team members can speak to the
individuals and verify if their spoken language is
good enough for your customers.
Most communications problems with call centers and
customer service representatives occur from using
offshore outsourcing groups.
Business outsourcing can save your company a lot of
money. However, it is for you to decide which is more
important, your customer satisfaction with your
customer service and support or the amount of money
you are saving through your outsourcing endeavors.
You may find your customer count goes down once you
begin outsourcing your customer service needs.